Order tracking

Where's my mini me?

Enter the order number from your confirmation email, and the address you ordered with.

Where do I find my order number?

It is at the top of your confirmation email, right under the subject line. It looks like this, and the year is the year you ordered:

ORD-0000-000000

No confirmation email? Check your spam folder, then write to us: the email address you ordered with is enough for us to find it.

After you order

The five steps, and what each one waits for

A figurine is made after you buy it, not picked off a shelf. Here is the whole run, so nothing on this page is a surprise.

About 6 to 10 business days in total, counting from your approval.

Timing, again: production starts after you approve the render and takes 7 business days, then 3 to 5 days of tracked shipping.

1
Order confirmed
Straight after payment. Your confirmation email carries the order number this page asks for.
2
Render to approve
You get a link, you look at it, you ask for changes or you approve. Nothing is printed until you do, and nothing is timed: this step waits for you.
3
In production
7 business days from your approval. Printing, cleanup, paint, and a check of every model before it is boxed.
4
Shipped
3 to 5 days of tracked shipping, with the number on this page and in an email.
5
Delivered
Send us a photo of it in the wild. That is how the reviews wall gets made.

Common questions

I want to change a photo
Possible right up to the moment you approve the render. Send us the new photo and we redo the render with it.
Photo guide
My address is wrong
Fixable any time before the box leaves, which on a made-to-order figurine is most of the wait. Write to us with the order number.
Contact us
It is later than announced
Delivery windows are business days and a customs stop can add a few. Past the window, write to us: we chase the carrier ourselves.
Shipping and returns