Terms of Sale and Use

These Terms of Sale and Use (the "Terms") govern your use of the JoyLamp website, the design tools and previews on it, your account, and every order you place with us. "JoyLamp", "we", "us" and "our" mean the company that operates the JoyLamp website, identified with its registered office and registration details in our Legal Notice. "You" means the person using the site or placing an order.

By using the site, you agree to the parts of these Terms that govern use of the site. By ticking the acceptance box at checkout and placing an order, you agree to all of these Terms, in the version published on this page at that moment. We record that acceptance, with its date, its version number, your IP address and your browser, against your order.

If you do not agree to these Terms, do not use the site and do not place an order.

Our Privacy Policy, Cookie Policy and Shipping and Returns page form part of these Terms. If one of them contradicts these Terms, these Terms prevail, except where the Privacy Policy gives you more protection over your personal data.

You must be at least 18 years old, or the age of legal majority where you live if that is higher, and able to enter into a binding contract, to create an account or place an order. A minor may use the site only under the supervision of a parent or legal guardian, who accepts these Terms on the minor's behalf and is responsible for their use of the site.

Our lamps are sold to consumers for personal use or as gifts. Orders placed by a business, orders for resale and bulk orders require our prior written agreement. If you order in the course of a business, the protections these Terms give only to consumers do not apply to you.

You must give accurate and complete information, keep it up to date, and keep the sign-in codes we send you confidential. You are responsible for everything done through your account and your email address. Tell us at once at contact@joylamp.com if you believe someone else has used them.

We may suspend or close an account, refuse service, or cancel orders that have not entered production, at any time, where we reasonably believe that you have breached these Terms, acted fraudulently, abused the free previews or a promotion, or exposed us or others to legal risk. When we cancel a paid order for one of these reasons before production, we refund what you paid for it, and that refund is our only obligation.

The site lets you upload photos and see, before you pay, designs for a lamp. The engraved designs are created automatically with artificial intelligence (AI) image-generation tools, some of them operated by third-party service providers, from your photos and the options you choose. Every design shown in the configurator is AI-generated content.

A design is a stylized drawing inspired by your photos. It is not a photograph, and we do not promise a likeness, a resemblance or a level of detail beyond what the design you pick shows. Results vary from one attempt to the next, and we do not guarantee that a preview will be available, accurate, error-free, unique or to your liking. Because the same tools serve many customers, a design may resemble a design made for someone else.

Previews are offered free of charge, within limits we set per visitor, device, network, account and day, and we may change, reduce or withdraw those limits at any time. A preview is an illustration to help you decide. It is not an offer to sell, and it is not part of any contract until you order it.

You must not get around those limits: no multiple accounts, no clearing of cookies or switching of devices or networks to obtain more previews, no scripts or bots, and no attempt to extract, copy or reuse our instructions, settings, prompts, files or outputs outside the site.

The design you select, with the text, light and base options shown in your cart, is the final specification of your order. Check it carefully before you pay.

When you upload a photo or write a text, a name, a note or an instruction, you confirm that: (a) you took the photo yourself, or you hold every right and licence needed to use it for this purpose; (b) every person who can be recognised in it has agreed to a lamp being made from their image, and where that person is a minor, you are their parent or legal guardian or act with that person's consent; (c) it does not infringe anyone's copyright, trademark, design, image rights, privacy or any other right; and (d) it complies with "What we will not make" below.

You keep every right you hold in your photos and texts. You grant JoyLamp a worldwide, non-exclusive, royalty-free licence to store, copy, process, adapt and transmit them, including to our service providers and manufacturing partners, solely to produce previews, make and deliver your order, answer your support requests, prevent fraud and abuse, and comply with the law. The licence ends when the content is deleted under our Privacy Policy, except for copies we must keep by law or to establish or defend a legal claim.

We do not sell your photos, we do not use them in our advertising without your separate written consent, and we do not use them to train artificial intelligence models.

We do not check the rights in the content you send, and accepting an order does not mean that we have checked or approved them. They remain your sole responsibility.

We may decline, at our sole discretion, any content or order that in our judgment: shows a person who has not agreed to it; shows a minor in any inappropriate way; contains nudity, sexual content, violence, drugs, weapons used to threaten, or hate symbols; is unlawful, defamatory, harassing or offensive; reproduces a character, costume, logo, emblem, trademark, team crest, car badge, registration plate or other element protected by someone else's rights (from a film, series, anime, game, comic, sports team or brand, for example); imitates a celebrity or public figure or could be used to mislead; or could expose JoyLamp or its partners to legal or reputational harm.

Our tools are instructed never to draw an existing character, franchise, logo, crest or badge, and to remove them from a scene. If one still appears in a design, do not order it; if you do, you remain responsible for it under "Your photos, text and instructions".

If we decline an order after you have paid, we refund it in full, and that refund is our only obligation. We may also delete the content concerned, suspend the account and report unlawful content to the competent authorities.

The site and everything on it (text, look and feel, images, sample lamps, software, prompts and settings) belong to JoyLamp or its licensors and are protected by intellectual property law. You may not copy, scrape, reproduce, frame, sell or otherwise exploit any part of it, or use the JoyLamp name or logo, without our prior written consent.

AI-generated designs may not be protected by copyright in every country. To the extent any right arises in a design, an engraving or print file or any other file we prepare, it belongs to JoyLamp. Your order makes you the owner of the physical lamp, not of those files. We do not supply engraving or print files.

We grant you a personal, non-exclusive, non-transferable, royalty-free licence to use the design of a lamp you ordered for your own private, non-commercial purposes, including sharing a picture of it with family and friends and on your personal social media accounts. You may not sell the design, put it on other products, use it commercially or have it reproduced by anyone else without our written consent.

You may keep preview images you did not order for your private use only, for example to decide on an order or to show it to family. All other rights in them are reserved.

We will not use a design made from your photos, or a picture of your lamp showing you or anyone in your photos, for any purpose other than your order (including a replacement and support), unless you give us separate consent.

A custom lamp is a clear acrylic plate, laser-engraved with the design you picked, set on an LED base. A photo lamp is a clear acrylic plate on which your own photos and texts are printed in colour, set on its base. Each lamp is made to order for you.

The following are normal characteristics of the product, not defects: the 3D effect is an optical illusion created by the light and is best seen in a dim room, from the front; an engraving appears as light lines and shades and does not reproduce every fine detail, colour or texture of the preview; the colours of the light, of a printed photo and of a preview on your screen differ, because every screen displays colour differently and the configurator only simulates the light; a variation of up to 5% from the stated dimensions; and minor marks inherent to laser engraving or printing that are not visible when the lamp is lit.

Photos, sample lamps and illustrations on the site show examples. Your lamp will differ from them.

A lamp is a decorative light for indoor use, not a toy. Keep it, its cable and its small parts out of the reach of young children and pets. Use only the cable supplied, connected to a certified power adapter or USB port. Keep it dry and away from heat sources and prolonged direct sunlight, do not open the base, do not modify it, and unplug it when not in use for a long time. Handle the acrylic plate with care, as its edges can be sharp if it breaks. Clean it with a soft dry cloth only: alcohol and solvents damage acrylic.

WARNING: the remote control may contain a button or coin battery. Swallowing one can cause severe internal burns and death in as little as two hours. Keep new and used batteries away from children, keep the battery compartment secured, and seek medical attention immediately if you think a battery may have been swallowed or placed inside any part of the body.

We are not responsible for damage caused by a fall, misuse, an unsuitable power supply, alteration, improper care or normal wear and tear.

Prices are shown in the currency of the market you are browsing. In the European Union, prices include VAT. The price of the items, the delivery cost and any tax are shown at checkout before you pay, and the total shown there is the amount you pay.

We may change our prices, offers and products at any time. A change never affects an order that has already been paid.

If a price is obviously wrong because of a technical or typing error, we are not bound by it. We will tell you, and you can either confirm the order at the correct price or cancel it and receive a full refund.

The full amount is charged when you place your order, through our payment provider. We never see or store your full card number. You confirm that you are entitled to use the payment method you provide. Any fee charged by your own bank or card issuer, including for currency conversion, is yours to pay.

A promotional code is valid only on the conditions stated with it and, unless stated otherwise, once per order and never in combination with another offer. It has no cash value. We may cancel a code, or the discount it gave, if it was obtained or used fraudulently or against its conditions.

Placing an order is an offer to buy. The contract is formed when we send you the order confirmation email. We may refuse an order before that point. In exceptional cases we may also cancel it afterwards: content we decline, suspected fraud, an obvious price error, or a lamp we are unable to make. In each of those cases we refund in full everything you paid for the order, and we have no further obligation to you.

Check your order carefully before you pay: the design, the spelling of every name, text and date, the light and base options, and the delivery address. We make exactly what you ordered. An error in information you supplied is not a defect.

If you write to contact@joylamp.com within 24 hours of placing your order, and production has not started, we cancel the order and refund it in full. After that, or once production has started, the order can no longer be changed or cancelled.

Production takes 5 to 7 business days from your order, then shipping takes 5 to 7 business days to most destinations, so delivery usually takes 10 to 14 business days in total. These are estimates, not guaranteed dates. They can be longer during peak periods (such as the end-of-year holidays), for remote destinations, and when a carrier or customs is delayed.

We are not liable if a lamp arrives after a particular occasion such as a birthday, an anniversary or a holiday, unless we expressly agreed a firm delivery date with you in writing. If you need it by a date, order early.

We are not responsible for delays caused by carriers, postal services, customs, strikes, weather or other events beyond our control. Once the parcel is handed to the carrier, delivery follows the carrier's own conditions, and the tracking number we send you is the reference for its progress.

You must give a complete and correct delivery address. We are not responsible for a parcel delivered to the address you gave, nor for a parcel lost or returned because that address was wrong or incomplete, or because nobody collected it; sending it again is at your cost. A parcel the carrier records as delivered to your address, or to a neighbour, a safe place or a pick-up point you chose or the carrier's process allows, is considered delivered.

If you live in the United States or another market whose law allows it, lamps are shipped under a shipment contract: risk of loss and damage passes to you when we hand the parcel to the carrier. If you are a consumer in the European Union, the United Kingdom, Switzerland or Norway, risk passes to you when you, or a person you designated other than the carrier, take physical possession of the lamp.

If a parcel is lost while the risk is ours, we remake or refund the lamp once the carrier has confirmed the loss or 30 days after the estimated delivery date, whichever comes first. If the risk is yours, we help you with the carrier claim, and any replacement is at our discretion.

If we have not delivered within 30 days after the estimated date, you may set us an additional reasonable period to deliver. If we still do not deliver within that period, you may cancel the order and receive a full refund. That is your remedy for late delivery, except where the law of your country gives you more.

A parcel sent across a border may be subject to import duties, taxes and customs fees. Unless the checkout states that they are included, you are the importer and you pay them. A personalised lamp refused or abandoned at customs is not refunded; we can send it again at your cost. Ownership of the lamp passes to you on delivery, provided the order has been paid in full.

If your lamp arrives broken, does not light, or is clearly different from the design you ordered (beyond the normal characteristics described in "The lamps"), we replace the faulty part (plate, base, cable or remote) or the whole lamp free of charge, or refund it if a replacement is not possible. Damage in transit must be reported within 7 days of delivery; any other defect within 90 days of delivery. Write to contact@joylamp.com with your order number, clear photos of the lamp and its packaging and, for a lighting fault, a short video. We may ask you to keep the parcel for the carrier to inspect, or to send the faulty item back at our cost.

LIMITED WARRANTY (UNITED STATES). JoyLamp warrants that your lamp will be free from defects in materials and workmanship for 90 days from delivery. Your remedy is the replacement or refund described above, at our option. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THIS 90-DAY PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

European Union and United Kingdom. Our promise comes in addition to your statutory rights, and its time limits do not shorten them. Personalisation does not remove the legal guarantee of conformity (at least two years from delivery in the European Union) or, where applicable, the warranty against hidden defects. Depending on the law that applies and the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. Nothing in these Terms limits a consumer right that cannot be excluded by contract.

If something is wrong with your order, write to us first at contact@joylamp.com: it is almost always faster than going through your bank. If you dispute a payment for a lamp that was made as ordered or delivered, we will contest the dispute and give your bank the evidence we hold, including your acceptance of these Terms and of the personalised nature of the order, the design you chose and the delivery record. We may close the account of a customer who files a dispute that proves unfounded and refuse their future orders.

You must use the site lawfully and in line with these Terms. In particular, you must not: access or collect data from the site with bots, scrapers or other automated means (other than public search engines within the limits we set); copy, decompile or reverse-engineer any part of the site or its tools; test, probe or circumvent its security, its limits or its content rules, including by trying to make the tools produce content that "What we will not make" excludes; upload malicious code or overload the service; impersonate anyone; or place fraudulent orders or file fraudulent payment disputes.

We may monitor use of the site to protect its security and prevent abuse, and we may block access from any account, device or network involved in a breach of these Terms.

If you send us a review, a photo of your lamp or other feedback, you confirm that it is honest, based on your own experience and lawful. You grant JoyLamp a worldwide, non-exclusive, royalty-free licence to publish, reproduce, translate and display it on the site and in our communications, with your first name and country. We may moderate, decline or remove reviews, and we publish negative and positive reviews alike. We do not publish a photo showing a person's face without that person's consent. You can ask us at any time to remove a review you wrote.

We may use any suggestion or idea you send us freely, without any obligation to you.

To the extent permitted by law, you will compensate JoyLamp, its officers, employees and partners for any loss, liability, claim or cost (including reasonable legal fees) arising from your breach of these Terms, from the photos, texts and instructions you send, or from your infringement of the rights of anyone else, including a claim by a person shown in your photos or by the owner of a right in them.

We are not responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, strikes, failures of carriers, customs or suppliers, outages of third-party services, power or internet failures, cyberattacks and government action. We will let you know, and our obligations are suspended for as long as the event lasts. If it delays an order by more than 60 days, either of us may cancel the order, and you are refunded for anything not delivered.

We may update these Terms at any time. An order is governed by the version you accepted at checkout, identified by the version number at the top of this page, and later changes do not apply to it unless the law requires. For the use of the site, a change applies from the moment it is published here, and continuing to use the site means you accept it. We announce material changes on the site.

Before starting any claim, write to us at contact@joylamp.com and give us 30 days to resolve it. Most issues are settled that way.

These Terms, and any dispute arising from them or from an order, are governed by the law of the country where the company operating JoyLamp has its registered office, as stated in our Legal Notice, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. If you live in the United States, they are governed instead by the Federal Arbitration Act and, for everything else, by the law of the State of Delaware, excluding its conflict-of-laws rules. If you are a consumer, neither choice deprives you of the protection of the mandatory rules of the law of the country where you live.

If you are a consumer living in the European Union, the United Kingdom, Switzerland or Norway, you may bring proceedings in the courts of the country where you live, and you may refer a dispute, free of charge, to the consumer mediator named in our Legal Notice or to another competent alternative dispute resolution body. Outside those cases, and subject to the section below for customers in the United States, the courts of the place of our registered office have exclusive jurisdiction.

These Terms, together with the documents they refer to and your order confirmation, are the entire agreement between you and JoyLamp about their subject. If a court finds any provision invalid or unenforceable, that provision is limited or removed to the minimum extent necessary, and the rest of these Terms remains in force. Our failure or delay in enforcing a provision is not a waiver of it.

We may transfer our rights and obligations under these Terms to another company, provided this does not reduce your rights. You may not transfer yours without our written consent. No one other than you and JoyLamp has any right to enforce these Terms.

You agree to receive contractual information, confirmations and notices by email and on the site, and that these satisfy any legal requirement for written communication.

These Terms are written in English. Where we provide a translation, it is for convenience, and the English version prevails if the two differ, to the extent permitted by the law that applies to you.

Every clause that by its nature should survive the end of these Terms or of an order survives it, in particular those on intellectual property, liability, your responsibility towards us, and governing law and disputes.

Questions, cancellations, claims and notices: contact@joylamp.com. Our company details and postal address are in our Legal Notice.