Contact
Talk to a human.
A small team reads every message and answers within 24 hours on business days. The desk is open Monday to Friday, 9am to 6pm Paris time. Nothing goes unanswered.
Email support
Questions, ideas, anything mid-order: one inbox, read by the founders, answered within 24 hours on business days.
contact@joylamp.comHelp with an order
Tracking, a change of address, a question about the render, a reprint: put your order number in the subject and it jumps the line. The FAQ already answers the usual ones.
Track my orderPress & bulk
Writing about JoyLamp, or thinking about twenty figurines for a team, a wedding, an event? A dedicated subject line jumps the line, and the quote form prices the big runs.
Email us with the press subjectRequest a quoteOr write it here.
Same inbox, fewer tabs. You fill it in, you send, and your mail app takes over.
Most messages end the same way.
With someone starting their figurine. 3 to 6 photos, a render you approve before it prints, and that inbox right there if you get stuck.
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