Frequently asked questions

You will receive an email once your order has been shipped with your tracking number. It may take 1-2 working days for the tracking information to be updated in the system.

You can then track your order via this link, it is also sent in the email that will tell you your order is on its way, please note that covid-19 may impact slightly on processing and delivery time depending on the region

Our lamps are on average 23 cm high and 12 cm wide !

For any partnership request on our social networks, please contact us on the relevant platforms.

For all other partnership requests, please send an email to partenariats@joylamp.fr

Yes, absolutely. We deliver worldwide.

Email: contact@joylamp.fr

Letters: RM ECOM - JoyLamp - CUSTOMER SERVICE

18-26 rue Goubet 75019 Paris FRANCE